One more item on ThemeClick.com on this category. Support Center is powerful, but easy to use ticketing system for your WordPress site.
Support Center 1.3.1 is out!
To update from 1.2 or 1.3, just overwrite files, no need to re-install plugin from WP (if you want to keep your settings and tickets)
Multiple user roles that are not depending on WordPress roles
2 types of customers – Exclusive and Normal (Exclusive customers have some benefits that normal customers don’t)
User-friendly interface for both staff and customers
Detailed ticket preview
Pre-made repsonses for staff members to make their life easier
Auto-Responders with custom e-mail templates
Plenty of dynamic tags that you can use while building your e-mail templates
and many more!
Since Support Center 1.1, you can keep your customers out of back-end by using front-end shortcodes for ticket creation form, ticket preview screen and “My Tickets” screen.
Exclusive Customer Account
Please use demo accounts only for testing purpose
In order to work, Support Center must have access to wp-admin/admin-ajax.php even for front-end shortcodes. There was one theme which was preventing access to this file so plugin couldn’t work, so make sure your theme is compatible before making purchase. We are sure after from the success installation from this item Support Center to your website you will be very satisfied